We are glad to hear one of our GEs has been a good fit for your campus. If you would like them to fill a specific role, please submit a ticket to our Care Team. Our Care Team will connect with the GE to confirm their availability and then assign them into the role as requested.
If you are looking to extend the role of an active GE already supporting your campus, please submit a ticket for our Care Team, providing the requested extension dates. Once our Care Team confirms the GE's interest and availability, they will create the extension. Campus admins should not simply add days to an existing role. As this is not approved within WillSub or by the GE, this could result in a gap in coverage. Please connect with the Care Team and allow them to take their needed next steps.
Additionally if a GE is serving in an ongoing role, to ensure their pay rate remains accurate, their current role needs to be extended, rather than simply creating a new role. If a new role is created, this could disrupt GE pay or result in them receiving a lower pay rate.
Please note: While WillSub+ offers a feature to Pre Arrange Substitute, we ask that our administrators not use this feature unless they have confirmed the GE's interest and availability to fulfill the role. Anytime a GE is pre arranged, there is no option for them to accept or decline. Should your preferred GE be unavailable, or not receive a notification they've been assigned, the role will go unfilled and no other GEs will have line of sight to it.