Enriched takes care to place the most qualified and professional individuals in your schools. If any lapses in professionalism occur, we rely on our partnering schools to submit an incident report so we can quickly address the issues in a collaborative way that is beneficial to both our districts and our employees.
Reporting incidents is a streamlined process that allows us to track performance patterns and improve our quality of service. When you submit an incident report, our Incidents and Human Resources Team is immediately notified. An Incidents Manager may reach out to you if further details are needed so they can directly address the issue with the employee in question.
We’ve found that many concerns can be resolved with a simple phone call or through targeted retraining. While the option to dismiss an Enriched employee from a school is available, this action should be reserved for serious or repeat offenses. When appropriate, taking a growth-based approach with an emphasis on coaching is the most effective option.
Below is a guideline of possible incidents based on severity. Each repeated instance is evaluated within its own context and events.
Low-Level Incidents
• No call/no show
• Late reporting to assignment
• Last minute cancellations and callouts
• Failure to follow lesson plans/schedule
• Unprofessional appearance
• Cell phone use
• Leaving assignment early or without following check-out procedures
• Failure to work cooperatively with students or staff
• Using scheduled work time to complete personal tasks such as homework, emailing, texting, accepting phone calls, and reading any material not provided for the assignment
• Classroom management issues (noisy classroom, students off-task, incomplete lessons, failure to contact the office when situations escalate, etc.)
Mid-Level Incidents
• Any of the above offenses on the second complaint
• Failure to be present for each class period
• Unprofessional attitude (rudeness to district staff/ students)
• Inappropriate comments
• Solicitation of goods or services with staff or students
• Frequent cancellations
High-Level Incidents
• Harassment of any kind • Unprofessional conduct with students or staff • Any inappropriate physical contact with students (hitting, grabbing, etc.) • Refusing to perform assigned work • Creating a hostile workplace • Possessing a weapon on district property • Stealing or destroying district property • Abusive or threatening language toward district employees or students • Being under the influence
“Conflict of Interest” Incidents
“Conflict of Interest” incidents do not fall into any of the categories above yet may create undesirable or awkward situations for the ESS employee, faculty, or students. For such incidents, please provide us with specific details in the Incident Description box. Examples include:
• Family member in the classroom (child or grandchild)
• Past issues with a school employee that would cause conflict within the school
To report an incident, please review the FAQ page: HOW TO: Report an Incident